Open Access Article SciPap-949
Knowledge of the EFQM Excellence Model: Case Study of the Czech Enterprises
by Šárka Zapletalová 1,* and Žaneta Rylková 2

1 School of Business Administration in Karvina, Department of Business Economics and Management, Silesian University in Opava, Univerzitní náměstí 1934/7, Karviná 733 40, Czechia

2 School of Business Administration in Karvina, Department of Business Economics and Management, Silesian University in Opava, Univerzitní náměstí 1934/7, Karviná 733 40, Czechia

* Authors to whom correspondence should be addressed.

Abstract: The excellence models provide a framework for understanding which levers we need to pull to achieve the results we want. EFQM business model is one of the models which deal with the assessment of the performance of an organization. The EFQM excellence model has a critical effect on the success, and competitiveness of Czech enterprises. The paper focuses on the EFQM business excellence models. The objective of this paper is to determine the level of knowledge of the EFQM excellence model by Czech enterprises. The study based on primary data collected from a recent survey of 210 Czech enterprises. The paper based on data collected in interviews with managers and founders of Czech enterprises. The enterprises included in the study are those enterprises that are incorporated in the Czech Republic. A total of 210 enterprises participated in the study, and the main primary data collection instrument was a questionnaire-interview. The findings of the statistical analysis show the influence of selected internal variables on the knowledge of the EFQM excellence model. Results of the research study confirm that level of knowledge of the EFQM excellence model in Czech enterprises is low.

Keywords: Performance, Business Excellence, EFQM Excellence Model, Czech Enterprises, Knowledge

JEL classification:   F23 - Multinational Firms • International Business,   M16 - International Business Administration

SciPap 2018, 26(3), 949

Received: 21 August 2017 / Accepted: 19 February 2018 / Published: 23 November 2018