Open Access Article SciPap-913
Benchmarking smart e-government development: insight from a national perspective
by Renata Máchová 1,*, Jitka Komárková 2 iD icon, Hana Kopáčková 3 and Martin Lněnička 4

1 Faculty of Economics and Administration, Institute of System Engineering and Informatics, University of Pardubice, Studenská 84, Pardubice 53210, Czechia

2 Faculty of Economics and Administration, Institute of System Engineering and Informatics, University of Pardubice, Studenská 84, Pardubice 53210, Czechia

3 Faculty of Economics and Administration, Institute of System Engineering and Informatics, University of Pardubice, Studenská 84, Pardubice 53210, Czechia

4 , Not Affiliated, , , Czechia

* Authors to whom correspondence should be addressed.

Abstract: The concept of smartness has become a priority area for many governments, driven by the effort to enhance their ability to provide more attractive and user-focused public services. This approach has also influence on the set of indicators that are used to evaluate these efforts. In contrast to the previous studies to benchmark e-government development, the society is now more advanced in using ICT and consuming online public services. There is a need to reshape traditional view on e-government development and introduce a new set of indicators that would better capture the full range of smarter e-government. This paper provides insights on this issue from a national perspective. A two-step validation process was applied to evaluate the capabilities of the new set of indicators to assess and benchmark smart e-government development. The results indicate that the newly proposed index provides a robust measure to benchmark smart e-government development.

Keywords: E-Government Development, Smartness, Expert Panel, Benchmarking Framework, Composite Index

JEL classification:   C43 - Index Numbers and Aggregation,   H11 - Structure, Scope, and Performance of Government,   H83 - Public Administration • Public Sector Accounting and Audits,   L86 - Information and Internet Services • Computer Software

SciPap 2018, 26(1), 913

Received: 27 March 2017 / Accepted: 4 January 2018 / Published: 5 April 2018