Open Access
Article
SciPap-1907
Factors Affecting Organizational Citizenship Behavior among Healthcare Professionals
1 Business Administration Department, Amman Arab University, Jordan St., Amman 2234, Jordan
2 Business Administration Department, Amman Arab University, Jordan St., Amman 2234, Jordan
3 Business Administration Department, Amman Arab University, Jordan St., Amman 2234, Jordan
4 Business Administration Department, Amman Arab University, Jordan St., Amman 2234, Jordan
5 Business Administration Department, Amman Arab University, Jordan St., Amman 2234, Jordan
* Authors to whom correspondence should be addressed.
Abstract: Public hospitals depend on nurses’ discretionary efforts to sustain care quality, yet these settings are marked by heavy workloads and spillovers between work and family life, making supportive HR systems especially consequential. This study examines how High-Performance Work Systems (HPWS) relate to nurses’ Organizational Citizenship Behavior (OCB) in Jordan’s public hospitals, testing core competencies as a mediator. The study also assess whether work stress moderates the HPWS and core-competencies link and whether family stress moderates the core-competencies and OCB link. Using a quantitative, cross-sectional survey of nurses (n = 372), hypotheses were evaluated with Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicate that HPWS positively predict OCB and significantly enhance core competencies; core competencies, in turn, are positively associated with OCB and mediate the HPWS and OCB relationship. Work stress moderates the association between HPWS and core competencies, and family stress moderates the association between core competencies and OCB. Taken together, the findings clarify how HPWS translate into extra-role behaviors through competency development and under what stress conditions these effects are stronger or weaker. Theoretical and practical implications are outlined, and avenues for future research are discussed.
Keywords: Jordan, Work Stress, Ocb, Core Competencies, Pls-Sem, Hpws, Family Stress, Quantitative Research
JEL classification: M1 - Business Administration
Received: 17 February 2024 / Revised: 18 September 2025 / Accepted: 26 September 2025 / Published: 7 October 2025
